Returns 

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Although we’re sure you’ll love our products, we recognise that on occasion there is a genuine reason for a return to be made. We will happily provide you with a full refund, excluding delivery fees, if your item is unused, in a saleable condition and boxed in the original packaging. If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. The item/s also need to be returned to us within 28 days from the date you received the goods.

 

Faulty Items 

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If you believe your item is faulty, please email sales@asanaabode.com to organise a replacement or return. Please include a photograph showing the fault so that we can investigate this for you. We ask that you please do not return a faulty item without emailing first.

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Please do not attempt to assemble or fix a faulty item yourself or via a third party, as this will affect your entitlement to a refund or compensation. 

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If an item is agreed to be faulty, you will not be responsible for covering the return postage cost.

 

Exchanges 

We’re happy to offer you an exchange for an alternative item, providing there is available stock. Please email sales@asanaabode.com so we can arrange this for you. In this instance, you are responsible for paying the return postage cost.